Order Placement in a Chat Interface

1 · Recipe Purpose

Goal	Outcome
Conversational ordering	Customers can place orders through natural chat interactions and conversational commerce flows.
Natural language processing	Understand customer intent and handle end-to-end ordering through chat interfaces.
Agent readiness (MCP Server)	Chat ordering capabilities available in ChatGPT, Perplexity, Gemini via standardized APIs.
Backend integration	Seamless integration with Kibo Commerce OMS, SAP ERP, payment gateways, and inventory systems.

Success criteria

• Chat messages processed with >95% accuracy for order intents
• Chat-to-order conversion in ≤ 3 conversational turns
• Full order lifecycle from discovery to fulfillment via chat
• POC live in ≤ 8 weeks with chat interface
• Register MCP Server with the MCP Registry

---

2 · Architecture at a Glance

3 · System Inventory

Component	Role in Chat Ordering	Notes / Key Responsibilities
Chat Interface	Text-based conversational interface; handles typing indicators, rich media.	WebSocket/HTTP streaming; emoji/rich text support.
MCP Client	Processes chat messages; invokes /chatOrder capabilities; manages session state.	Handles authentication, rate limiting, error recovery.
LLM Agent (OpenAI/Claude)	Processes messages, extracts intents/entities, generates responses, manages multi-turn dialogs.	Intent extraction; entity recognition; context-aware; maintains order state.
MCP Server	Gateway for /chatOrder capability; receives pre-extracted intent; enforces auth, rate-limits, audit logging.	Capability registry; trace IDs; security enforcement.
Orchestration Layer	Flow: chat.order — direct product ordering and checkout orchestration via chat.	No/low-code; handles conditional logic, error recovery, retries.
Bluestone PIM	Provides detailed product information and attributes for known product IDs.	Master product catalog; data governance; product relationships; rich media assets.
Pricing Service	Calculates comprehensive pricing including taxes, inventory checks, and promotional pricing.	Contract pricing; tax calculation; inventory validation; currency conversion.
Stripe Payment	Processes chat-initiated payments with Stripe; includes payment links, tokenization, and checkout sessions.	PCI compliance; fraud detection; subscription support; global payments.
Kibo Commerce OMS	Creates orders from chat transactions; supports order modifications via chat.	Order lifecycle management; fulfillment coordination; returns/refunds.
SAP ERP	Provides customer profiles and validates customer information for chat orders.	Customer management; customer validation; business rules; authentication.

4 · Orchestration Flow

The chat ordering orchestration follows a simplified direct ordering pattern designed for customers who know exactly what they want to purchase. The flow begins when a customer provides a specific product SKU and quantity through the chat interface. The LLM agent extracts the product details and customer intent, then triggers the DX Engine orchestration.

The orchestration validates the customer through SAP ERP, retrieves comprehensive product information from Bluestone PIM, and performs a single comprehensive pricing calculation that includes base pricing, customer discounts, tax calculations, inventory validation, and shipping costs. Once the customer confirms the order details and pricing, the system processes payment through Stripe and creates the final order in Kibo Commerce OMS.

This streamlined approach eliminates the complexity of product search and consolidates multiple pricing-related API calls into a single comprehensive service, making it ideal for B2B scenarios, repeat customers, or any situation where the product selection has already been determined outside the chat interface.

Here is the sequence diagram for chat ordering:

5 · DX Engine Configuration

The following configurations define the components, connections, and templates needed to orchestrate direct chat ordering flows using the DX Engine.

5.1 · Context Fields

Context fields define the data passed from the MCP server request to the DX Engine components during chat ordering.

{
  "customerId": {
    "name": "Customer ID",
    "dataType": "string", 
    "enriched": false,
    "description": "Unique identifier for the customer placing the order"
  },
  "chatIntent": {
    "name": "Chat Intent",
    "dataType": "string",
    "enriched": false,
    "fixedValueList": [
      {"value": "order", "displayName": "Direct Order"},
      {"value": "confirm_order", "displayName": "Confirm Order"},
      {"value": "order_status", "displayName": "Order Status"},
      {"value": "modify_order", "displayName": "Modify Order"}
    ],
    "description": "Intent extracted by LLM from customer chat message"
  },
  "productId": {
    "name": "Product ID",
    "dataType": "string",
    "enriched": false,
    "description": "Specific product ID/SKU that customer wants to order"
  },
  "quantity": {
    "name": "Quantity",
    "dataType": "number",
    "enriched": false,
    "description": "Quantity of products to order"
  },
  "shippingAddress": {
    "name": "Shipping Address",
    "dataType": "object",
    "enriched": false,
    "description": "Customer shipping address for order processing"
  },
  "orderTotal": {
    "name": "Order Total",
    "dataType": "number",
    "enriched": true,
    "description": "Total order amount calculated by pricing service (includes tax, shipping, discounts)"
  },
  "paymentMethodId": {
    "name": "Payment Method ID",
    "dataType": "string",
    "enriched": false,
    "description": "Stripe payment method ID from customer payment"
  },
  "sessionId": {
    "name": "Session ID",
    "dataType": "string",
    "enriched": false,
    "description": "Chat session identifier for tracking conversation state"
  }
}

5.2 · Sample Query

Example DX Engine query for chat ordering with context data:

{
  "query": {
    "components": ["chat-order-flow"],
    "context": {
      "customerId": "cust_12345",
      "chatIntent": "order",
      "productId": "SKU-12345",
      "quantity": 2,
      "shippingAddress": {
        "line1": "123 Main St",
        "city": "San Francisco",
        "state": "CA",
        "postal_code": "94105",
        "country": "US"
      },
      "sessionId": "chat_session_789"
    }
  }
}

5.3 · Connections

SAP ERP Connection

{
  "sap-erp-connection": {
    "name": "SAP ERP Connection",
    "connectorCode": "genericWebservice",
    "config": {
      "baseHeaders": [
        {"header": "Authorization", "value": "`'Bearer ' + secret('sap-oauth-token')`"},
        {"header": "Content-Type", "value": "application/json"}
      ],
      "baseQueryParams": [],
      "baseUrl": "https://your-sap-system.com/sap/opu/odata/sap"
    }
  }
}

Kibo Commerce OMS Connection

{
  "kibo-oms-connection": {
    "name": "Kibo Commerce OMS Connection", 
    "connectorCode": "genericWebservice",
    "config": {
      "baseHeaders": [
        {"header": "Authorization", "value": "`'Bearer ' + secret('kibo-api-token')`"},
        {"header": "Content-Type", "value": "application/json"},
        {"header": "x-vol-tenant", "value": "your-tenant-id"}
      ],
      "baseQueryParams": [],
      "baseUrl": "https://t{tenantId}-s{siteId}.{env}.mozu.com/api"
    }
  }
}

Bluestone PIM Connection

{
  "bluestone-pim-connection": {
    "name": "Bluestone PIM System",
    "connectorCode": "genericWebservice",
    "config": {
      "baseHeaders": [
        {"header": "Authorization", "value": "`'Bearer ' + secret('bluestone-api-token')`"},
        {"header": "Content-Type", "value": "application/json"},
        {"header": "X-API-Version", "value": "v2"}
      ],
      "baseQueryParams": [],
      "baseUrl": "https://api.bluestonepim.com"
    }
  }
}

Algolia Search Connection

{
  "algolia-connection": {
    "name": "Algolia Search Service",
    "connectorCode": "genericWebservice",
    "config": {
      "baseHeaders": [
        {"header": "X-Algolia-Application-Id", "value": "`secret('algolia-app-id')`"},
        {"header": "X-Algolia-API-Key", "value": "`secret('algolia-search-key')`"},
        {"header": "Content-Type", "value": "application/json"}
      ],
      "baseQueryParams": [],
      "baseUrl": "https://your-app-id-dsn.algolia.net"
    }
  }
}

Stripe Payment Connection

{
  "stripe-connection": {
    "name": "Stripe Payment Gateway",
    "connectorCode": "genericWebservice",
    "config": {
      "baseHeaders": [
        {"header": "Authorization", "value": "`'Bearer ' + secret('stripe-secret-key')`"},
        {"header": "Content-Type", "value": "application/x-www-form-urlencoded"},
        {"header": "Stripe-Version", "value": "2023-10-16"}
      ],
      "baseQueryParams": [],
      "baseUrl": "https://api.stripe.com/v1"
    }
  }
}

5.4 · Components

The following components work together to orchestrate the direct chat ordering flow. Each component is configured with specific trigger conditions, caching strategies, and context field enrichments to optimize performance and reliability.

SAP Customer Lookup Validates customer identity and retrieves customer profile data from SAP ERP using the Business Partner API. Configured with caching for performance and triggers only when a valid customer ID is provided.

{
  "sap-customer-lookup": {
    "componentType": "genericWebserviceCall",
    "name": "SAP Customer Lookup",
    "description": "Retrieves customer data from SAP ERP",
    "isAsync": false,
    "noRules": true,
    "mergeConfig": true,
    "config": {
      "connectionCode": "sap-erp-connection",
      "path": "/API_BUSINESS_PARTNER/A_Customer",
      "method": "GET",
      "queryParams": [
        {"parameter": "$filter", "value": "`'Customer eq \\'' + contextField('customerId') + '\\''`"}
      ],
      "queryParamsOptions": {
        "encode": true,
        "arrayFormat": "none",
        "skipNull": true,
        "skipEmptyString": false
      },
      "returnFullResponse": false
    },
    "componentRules": [],
    "contextFieldEnrichment": {
      "customerEmail": "`response.d.results[0].EmailAddress`",
      "customerName": "`response.d.results[0].CustomerName`",
      "customerType": "`response.d.results[0].CustomerClassification`"
    },
    "subComponents": {},
    "trigger": "`contextField('customerId')`",
    "validity": "`true`",
    "cacheConfig": {
      "cached": true,
      "cacheTags": ["customer"],
      "cacheTtl": 3600
    },
    "skipConfig": {
      "skipOnFailedDependency": false,
      "skipOnSkippedDependency": false,
      "skipOnInvalidDependency": false
    },
    "metadata": [],
    "tags": ["customer", "sap"],
    "attributeConfig": [],
    "responseTransform": "`response.d.results[0]`"
  }
}

Bluestone PIM Product Details Retrieves comprehensive product information from Bluestone PIM including specifications, media assets, and relationships. Configured to trigger when product IDs are available and includes extended caching for product data.

{
  "algolia-product-search": {
    "componentType": "genericWebserviceCall",
    "name": "Algolia Product Search",
    "description": "Intelligent search with semantic understanding and personalization",
    "isAsync": false,
    "noRules": true,
    "mergeConfig": true,
    "config": {
      "connectionCode": "algolia-connection",
      "path": "/1/indexes/products/query",
      "method": "POST",
      "body": "`{\n  'query': contextField('searchQuery'),\n  'hitsPerPage': 10,\n  'facetFilters': contextField('category') ? ['category:' + contextField('category')] : [],\n  'numericFilters': contextField('priceRange') ? ['price<=' + contextField('priceRange').max, 'price>=' + contextField('priceRange').min] : [],\n  'personalizationImpact': 95,\n  'enablePersonalization': true,\n  'semanticSearch': {\n    'eventSources': ['click', 'conversion']\n  },\n  'typoTolerance': 'strict',\n  'synonyms': true\n}`",
      "returnFullResponse": false
    },
    "componentRules": [],
    "contextFieldEnrichment": {
      "searchResults": "`response.hits`",
      "facets": "`response.facets`",
      "processingTimeMS": "`response.processingTimeMS`",
      "nbHits": "`response.nbHits`"
    },
    "subComponents": {},
    "trigger": "`contextField('searchQuery') && contextField('chatIntent') === 'search'`",
    "validity": "`true`",
    "cacheConfig": {
      "cached": true,
      "cacheTags": ["search", "products"],
      "cacheTtl": 1800
    },
    "skipConfig": {
      "skipOnFailedDependency": false,
      "skipOnSkippedDependency": false,
      "skipOnInvalidDependency": false
    },
    "metadata": [],
    "tags": ["search", "algolia", "products"],
    "attributeConfig": [],
    "responseTransform": "`response.hits.map(hit => ({...hit, productId: hit.objectID}))`"
  }
}

Comprehensive Pricing Service Performs all pricing calculations in a single API call including base pricing, customer discounts, tax calculations, inventory validation, and shipping costs. Replaces multiple separate service calls with one comprehensive calculation.

{
  "bluestone-product-details": {
    "componentType": "genericWebserviceCall",
    "name": "Bluestone PIM Product Details",
    "description": "Retrieves comprehensive product information from Bluestone PIM system",
    "isAsync": false,
    "noRules": true,
    "mergeConfig": true,
    "config": {
      "connectionCode": "bluestone-pim-connection",
      "path": "/v2/products/batch",
      "method": "POST",
      "body": "`{\n  'productIds': contextField('productIds') || componentResponse('algolia-product-search').map(hit => hit.objectID),\n  'includeVariants': true,\n  'includeMedia': true,\n  'includeAttributes': true,\n  'includeRelationships': true,\n  'includeReviews': true,\n  'mediaFormats': ['thumbnail', 'medium', 'large'],\n  'locale': 'en-US'\n}`",
      "returnFullResponse": false
    },
    "componentRules": [],
    "contextFieldEnrichment": {
      "enrichedProducts": "`response.products`",
      "productCount": "`response.products.length`"
    },
    "subComponents": {},
    "trigger": "`contextField('productIds') || componentResponse('algolia-product-search')`",
    "validity": "`true`",
    "cacheConfig": {
      "cached": true,
      "cacheTags": ["products", "pim"],
      "cacheTtl": 7200
    },
    "skipConfig": {
      "skipOnFailedDependency": true,
      "skipOnSkippedDependency": false,
      "skipOnInvalidDependency": false
    },
    "metadata": [],
    "tags": ["products", "pim", "enrichment"],
    "attributeConfig": [],
    "responseTransform": "`response.products`"
  }
}

Stripe Payment Intent Creation Creates a Stripe payment intent for secure payment processing. Configured with automatic payment methods and includes metadata for order tracking. Triggers only when order total and customer details are available.

{
  "stripe-create-payment-intent": {
    "componentType": "genericWebserviceCall",
    "name": "Create Stripe Payment Intent",
    "description": "Creates a payment intent for chat-based checkout",
    "isAsync": false,
    "noRules": true,
    "mergeConfig": true,
    "config": {
      "connectionCode": "stripe-connection",
      "path": "/payment_intents",
      "method": "POST",
      "headers": [
        {"header": "Content-Type", "value": "application/x-www-form-urlencoded"}
      ],
      "body": "`'amount=' + Math.round(contextField('orderTotal') * 100) + '&currency=usd&automatic_payment_methods[enabled]=true&customer=' + contextField('customerId') + '&metadata[order_source]=chat&metadata[customer_id]=' + contextField('customerId') + '&metadata[chat_session_id]=' + contextField('sessionId')`",
      "returnFullResponse": false
    },
    "componentRules": [],
    "contextFieldEnrichment": {
      "paymentIntentId": "`response.id`",
      "clientSecret": "`response.client_secret`",
      "paymentStatus": "`response.status`",
      "paymentAmount": "`response.amount`"
    },
    "subComponents": {},
    "trigger": "`contextField('orderTotal') && contextField('customerId') && contextField('chatIntent') === 'checkout'`",
    "validity": "`true`",
    "cacheConfig": {
      "cached": false,
      "cacheTags": [],
      "cacheTtl": 0
    },
    "skipConfig": {
      "skipOnFailedDependency": false,
      "skipOnSkippedDependency": false,
      "skipOnInvalidDependency": false
    },
    "metadata": [],
    "tags": ["payment", "stripe", "checkout"],
    "attributeConfig": [],
    "responseTransform": "`_.assign(response, {currencyCode: response.currency.toUpperCase()})`"
  }
}

Stripe Payment Confirmation Confirms the payment intent after customer provides payment method. Includes receipt generation and transaction tracking. Configured with dependency on payment intent creation and includes error handling for failed payments.

{
  "stripe-confirm-payment": {
    "componentType": "genericWebserviceCall",
    "name": "Confirm Stripe Payment",
    "description": "Confirms the payment intent after customer completes payment",
    "isAsync": false,
    "noRules": true,
    "mergeConfig": true,
    "config": {
      "connectionCode": "stripe-connection",
      "path": "`'/payment_intents/' + (contextField('paymentIntentId') || componentResponse('stripe-create-payment-intent').id) + '/confirm'`",
      "method": "POST",
      "headers": [
        {"header": "Content-Type", "value": "application/x-www-form-urlencoded"}
      ],
      "body": "`'payment_method=' + contextField('paymentMethodId')`",
      "returnFullResponse": false
    },
    "componentRules": [],
    "contextFieldEnrichment": {
      "chargeId": "`response.charges.data[0].id`",
      "paymentStatus": "`response.status`",
      "amountCaptured": "`response.amount_received`",
      "receiptUrl": "`response.charges.data[0].receipt_url`"
    },
    "subComponents": {},
    "trigger": "`contextField('paymentMethodId') && (contextField('paymentIntentId') || componentResponse('stripe-create-payment-intent'))`",
    "validity": "`true`",
    "cacheConfig": {
      "cached": false,
      "cacheTags": [],
      "cacheTtl": 0
    },
    "skipConfig": {
      "skipOnFailedDependency": false,
      "skipOnSkippedDependency": false,
      "skipOnInvalidDependency": false
    },
    "metadata": [],
    "tags": ["payment", "stripe", "confirmation"],
    "attributeConfig": [],
    "responseTransform": "`_.assign(response, {transactionId: response.charges.data[0].id, receiptNumber: response.charges.data[0].receipt_number})`"
  }
}

Kibo Order Creation Creates the final order in Kibo Commerce OMS with all customer, product, and payment details. Configured to trigger after successful payment confirmation and includes order tracking URL generation.

{
  "kibo-create-order": {
    "componentType": "genericWebserviceCall",
    "name": "Create Order in Kibo Commerce",
    "description": "Creates order in Kibo Commerce OMS with Stripe payment details",
    "isAsync": false,
    "noRules": true,
    "mergeConfig": true,
    "config": {
      "connectionCode": "kibo-oms-connection",
      "path": "/commerce/orders",
      "method": "POST",
      "body": "`{\n  'currencyCode': 'USD',\n  'email': componentResponse('sap-customer-lookup').EmailAddress || contextField('customerEmail'),\n  'customerAccountId': contextField('customerId'),\n  'items': contextField('cartItems') || [{\n    'product': {\n      'productCode': contextField('productId'),\n      'name': contextField('productName')\n    },\n    'quantity': contextField('quantity') || 1\n  }],\n  'fulfillmentInfo': {\n    'shippingMethodCode': 'STANDARD',\n    'fulfillmentContact': {\n      'firstName': componentResponse('sap-customer-lookup').CustomerName?.split(' ')[0] || 'Customer',\n      'lastName': componentResponse('sap-customer-lookup').CustomerName?.split(' ')[1] || 'Name',\n      'email': componentResponse('sap-customer-lookup').EmailAddress\n    },\n    'shippingAddress': contextField('shippingAddress')\n  },\n  'payments': [{\n    'paymentType': 'CreditCard',\n    'paymentWorkflow': 'Mozu',\n    'billingInfo': {\n      'paymentType': 'CreditCard'\n    },\n    'externalTransactionId': componentResponse('stripe-confirm-payment').chargeId,\n    'amountRequested': componentResponse('stripe-confirm-payment').amountCaptured / 100\n  }],\n  'orderDate': new Date().toISOString(),\n  'submittedDate': new Date().toISOString(),\n  'sourceDevice': 'Chat'\n}`",
      "returnFullResponse": false
    },
    "componentRules": [],
    "contextFieldEnrichment": {
      "orderId": "`response.id`",
      "orderNumber": "`response.orderNumber`",
      "orderStatus": "`response.status`",
      "orderTotal": "`response.total`",
      "estimatedDelivery": "`response.fulfillmentInfo.fulfillmentDate`"
    },
    "subComponents": {},
    "trigger": "`componentResponse('stripe-confirm-payment') && componentResponse('sap-customer-lookup')`",
    "validity": "`true`",
    "cacheConfig": {
      "cached": false,
      "cacheTags": [],
      "cacheTtl": 0
    },
    "skipConfig": {
      "skipOnFailedDependency": false,
      "skipOnSkippedDependency": false,
      "skipOnInvalidDependency": false
    },
    "metadata": [],
    "tags": ["order", "kibo", "commerce"],
    "attributeConfig": [],
    "responseTransform": "`_.assign(response, {trackingUrl: 'https://track.kibocommerce.com/' + response.orderNumber, estimatedDays: 5})`"
  }
}

Pricing Service

{
  "comprehensive-pricing-service": {
    "componentType": "genericWebserviceCall",
    "name": "Comprehensive Pricing Service",
    "description": "Calculates complete order pricing including base price, discounts, taxes, shipping, and inventory validation",
    "isAsync": false,
    "noRules": true,
    "mergeConfig": true,
    "config": {
      "connectionCode": "sap-erp-connection",
      "path": "/API_PRICING/A_PricingCondition",
      "method": "GET",
      "queryParams": [
        {"parameter": "$filter", "value": "`'Material eq \\'' + contextField('productId') + '\\' and Customer eq \\'' + contextField('customerId') + '\\''`"}
      ],
      "returnFullResponse": false
    },
    "componentRules": [],
    "contextFieldEnrichment": {
      "productPrice": "`response.d.results[0]?.ConditionRateValue || 0`",
      "currency": "`response.d.results[0]?.Currency || 'USD'`",
      "discountPercent": "`response.d.results[0]?.DiscountPercent || 0`"
    },
    "subComponents": {},
    "trigger": "`contextField('productId') && contextField('customerId')`",
    "validity": "`true`",
    "cacheConfig": {
      "cached": true,
      "cacheTags": ["pricing", "customer"],
      "cacheTtl": 1800
    },
    "skipConfig": {
      "skipOnFailedDependency": false,
      "skipOnSkippedDependency": false,
      "skipOnInvalidDependency": false
    },
    "metadata": [],
    "tags": ["pricing", "sap", "discounts"],
    "attributeConfig": [],
    "responseTransform": "`response.d.results[0]`"
  }
}

Inventory Service

{
  "inventory-service": {
    "componentType": "genericWebserviceCall",
    "name": "Inventory Service",
    "description": "Checks product availability and stock levels",
    "isAsync": false,
    "noRules": true,
    "mergeConfig": true,
    "config": {
      "connectionCode": "sap-erp-connection",
      "path": "/API_MATERIAL_STOCK/A_MaterialStock",
      "method": "GET",
      "queryParams": [
        {"parameter": "$filter", "value": "`'Material eq \\'' + contextField('productId') + '\\''`"},
        {"parameter": "$select", "value": "Material,Plant,StorageLocation,MatlWrhsStkQtyInMatlBaseUnit,MaterialBaseUnit"}
      ],
      "returnFullResponse": false
    },
    "componentRules": [],
    "contextFieldEnrichment": {
      "stockQuantity": "`response.d.results.reduce((total, stock) => total + stock.MatlWrhsStkQtyInMatlBaseUnit, 0)`",
      "isInStock": "`response.d.results.some(stock => stock.MatlWrhsStkQtyInMatlBaseUnit > 0)`",
      "availableLocations": "`response.d.results.filter(stock => stock.MatlWrhsStkQtyInMatlBaseUnit > 0).length`"
    },
    "subComponents": {},
    "trigger": "`contextField('productId')`",
    "validity": "`true`",
    "cacheConfig": {
      "cached": true,
      "cacheTags": ["inventory", "stock"],
      "cacheTtl": 600
    },
    "skipConfig": {
      "skipOnFailedDependency": false,
      "skipOnSkippedDependency": false,
      "skipOnInvalidDependency": false
    },
    "metadata": [],
    "tags": ["inventory", "stock", "availability"],
    "attributeConfig": [],
    "responseTransform": "`response.d.results`"
  }
}

Tax Calculation Service

{
  "tax-calculation-service": {
    "componentType": "genericWebserviceCall",
    "name": "Tax Calculation Service",
    "description": "Calculates taxes based on shipping address and product details",
    "isAsync": false,
    "noRules": true,
    "mergeConfig": true,
    "config": {
      "connectionCode": "stripe-connection",
      "path": "/tax/calculations",
      "method": "POST",
      "body": "`{\n  'currency': 'usd',\n  'customer_details': {\n    'address': {\n      'line1': contextField('shippingAddress').line1,\n      'city': contextField('shippingAddress').city,\n      'state': contextField('shippingAddress').state,\n      'postal_code': contextField('shippingAddress').postal_code,\n      'country': contextField('shippingAddress').country || 'US'\n    },\n    'address_source': 'shipping'\n  },\n  'line_items': [{\n    'amount': Math.round(contextField('orderTotal') * 100),\n    'reference': contextField('productId')\n  }],\n  'shipping_cost': {\n    'amount': 0\n  }\n}`",
      "returnFullResponse": false
    },
    "componentRules": [],
    "contextFieldEnrichment": {
      "taxAmount": "`response.tax_amount_exclusive`",
      "taxRate": "`response.tax_breakdown[0]?.tax_rate_details?.percentage_decimal`",
      "totalWithTax": "`response.amount_total`"
    },
    "subComponents": {},
    "trigger": "`contextField('orderTotal') && contextField('shippingAddress')`",
    "validity": "`true`",
    "cacheConfig": {
      "cached": true,
      "cacheTags": ["tax", "calculation"],
      "cacheTtl": 3600
    },
    "skipConfig": {
      "skipOnFailedDependency": false,
      "skipOnSkippedDependency": false,
      "skipOnInvalidDependency": false
    },
    "metadata": [],
    "tags": ["tax", "calculation", "stripe"],
    "attributeConfig": [],
    "responseTransform": "`_.assign(response, {taxAmountFormatted: '$' + (response.tax_amount_exclusive / 100).toFixed(2)})`"
  }
}

Chat Response Formatter Formats responses for the chat interface with rich messaging, order summaries, and context-aware quick replies. Uses object mapping to create dynamic responses based on chat intent and order status.

{
  "chat-response-formatter": {
    "componentType": "objectMapper",
    "name": "Chat Response Formatter", 
    "description": "Formats response for chat interface with rich messaging",
    "isAsync": false,
    "noRules": true,
    "mergeConfig": true,
    "config": {
      "defaultExpressionType": "javascript",
      "objectMaps": [{
        "source": "`{order: componentResponse('kibo-create-order'), intent: contextField('chatIntent')}`",
        "expressionType": "javascript",
        "object": {
          "message": "`contextField('chatIntent') === 'checkout' ? '🎉 Your order has been placed successfully!' : contextField('chatIntent') === 'search' ? 'Here are the products I found for you:' : 'How can I help you today?'`",
          "orderSummary": {
            "orderNumber": "`data.order?.orderNumber`",
            "total": "`data.order?.total ? '$' + data.order.total.toFixed(2) : null`", 
            "estimatedDelivery": "`data.order?.estimatedDelivery`",
            "trackingUrl": "`data.order?.trackingUrl`",
            "receiptUrl": "`componentResponse('stripe-confirm-payment')?.receiptUrl`"
          },
          "products": "`contextField('chatIntent') === 'search' ? componentResponse('bluestone-product-details')?.slice(0, 5) : null`",
          "quickReplies": "`contextField('chatIntent') === 'checkout' ? [\n            {text: 'Track Order', payload: 'track_order_' + data.order?.orderNumber},\n            {text: 'Order Again', payload: 'reorder'},\n            {text: 'Contact Support', payload: 'support'}\n          ] : contextField('chatIntent') === 'search' ? [\n            {text: 'Show More', payload: 'search_more'},\n            {text: 'Filter Results', payload: 'filter'},\n            {text: 'Start Over', payload: 'new_search'}\n          ] : [\n            {text: 'Search Products', payload: 'search'},\n            {text: 'Order Status', payload: 'order_status'},\n            {text: 'Help', payload: 'help'}\n          ]`",
          "timestamp": "`new Date().toISOString()`",
          "sessionId": "`contextField('sessionId')`"
        }
      }]
    },
    "componentRules": [],
    "contextFieldEnrichment": {
      "formattedResponse": "`response`",
      "messageType": "`contextField('chatIntent')`"
    },
    "subComponents": {},
    "trigger": "`true`",
    "validity": "`true`",
    "cacheConfig": {
      "cached": false,
      "cacheTags": [],
      "cacheTtl": 0
    },
    "skipConfig": {
      "skipOnFailedDependency": false,
      "skipOnSkippedDependency": true,
      "skipOnInvalidDependency": false
    },
    "metadata": [],
    "tags": ["chat", "response", "formatting"],
    "attributeConfig": [],
    "responseTransform": "`response`"
  }
}

5.5 · Component Templates (Flows)

Chat Order Flow

{
  "chat-order-flow": {
    "componentCodes": [
      "sap-customer-lookup",
      "bluestone-product-details",
      "comprehensive-pricing-service",
      "stripe-create-payment-intent",
      "stripe-confirm-payment",
      "kibo-create-order",
      "chat-response-formatter"
    ],
    "elementType": "Template",
    "name": "Chat Order Processing Flow",
    "description": "Simplified direct chat ordering flow with customer validation, product details, comprehensive pricing, payment processing, and order creation"
  }
}

5.6 · Secrets Management

{
  "sap-oauth-token": {
    "name": "SAP OAuth Token",
    "description": "OAuth token for SAP ERP API access"
  },
  "kibo-api-token": {
    "name": "Kibo Commerce API Token", 
    "description": "API token for Kibo Commerce OMS"
  },
  "bluestone-api-token": {
    "name": "Bluestone PIM API Token",
    "description": "API token for Bluestone PIM system"
  },
  "algolia-app-id": {
    "name": "Algolia Application ID",
    "description": "Application ID for Algolia search service"
  },
  "algolia-search-key": {
    "name": "Algolia Search API Key",
    "description": "Search-only API key for Algolia"
  },
  "stripe-secret-key": {
    "name": "Stripe Secret Key",
    "description": "Secret key for Stripe payment processing (starts with sk_)"
  },
  "stripe-publishable-key": {
    "name": "Stripe Publishable Key", 
    "description": "Publishable key for Stripe frontend integration (starts with pk_)"
  }
}

6 · Implementation

Phase	Step	Description	Owners / Tools
0. Kick-Off & Design	0.1	Define chat contracts – JSON schemas for /chatOrder endpoint with pre-extracted intent/entity structures from LLM.	Solution Architect + UX Lead
	0.2	Chat UX design – rich message formats, quick replies, product cards, payment flows, conversation patterns.	Chat UX Designer + Product Owner
	0.3	LLM integration – configure OpenAI/Claude for intent extraction and entity recognition in chat interface.	Frontend + AI Engineering
1. MCP Server Extensions	1.1	Chat capabilities – /chatOrder endpoint that receives pre-extracted intent and entities from LLM.	API Lead
	1.2	Security & rate limiting – chat-specific rate limits, message filtering, content moderation.	Security Team
2. Orchestration Flows	2.1	Chat order flow – receive pre-extracted intent → product search → recommendations → cart → checkout.	Low-code flow builder (Conscia)
	2.2	Error handling – chat error messages, fallback to human agent, graceful degradation.	DevOps + UX
3. Integration & Testing	3.1	Chat testing – conversational flow testing, rich message rendering, cross-platform compatibility.	QA + Chat Testing
	3.2	End-to-end testing – complete order flows via chat, payment processing, order fulfillment.	Integration Testing
4. Launch & Optimization	4.1	Soft launch – limited user group, chat analytics, conversation success rates, user feedback.	Product Team
	4.2	Performance optimization – chat response time (<500ms), message processing accuracy, user satisfaction improvements.	Performance Team
	4.3	Full rollout – gradual release with monitoring, customer feedback integration, continuous improvement.	Operations Team

7 · Chat-Specific Considerations

Chat Interface Requirements:

• Rich interactions: Product cards, quick replies, carousel displays, interactive buttons
• Multi-turn conversations: Context retention across message exchanges, conversation history
• Input flexibility: Text messages, emojis, quick replies, file uploads for visual search
• Real-time updates: Typing indicators, live inventory updates, price changes, order status
• Cross-platform: Web chat, mobile app, messaging platforms (WhatsApp, Messenger, Slack)

User Experience:

• Response time: Message processing and response <500ms
• Conversation flow: Natural, intuitive conversation patterns with clear next steps
• Error handling: Helpful error messages, alternative suggestions, human agent escalation
• Accessibility: Screen reader support, keyboard navigation, high contrast mode

Security & Compliance:

• Message data protection: End-to-end encryption, secure storage, GDPR compliance
• Payment security: PCI DSS compliance for chat payments, tokenization, fraud detection
• Authentication: Session management, user verification, secure API access
• Audit logging: Complete conversation trails for order disputes and compliance

Performance Metrics:

• Chat metrics: Message response time, conversation completion rate, user satisfaction scores
• Business metrics: Chat-to-order conversion rate, average order value, customer retention
• Technical metrics: API response times, error rates, system availability, scalability